
At Affluent Electronics, we have a total commitment to quality and customer satisfaction.
Our corporate goal is to be 100% accurate on every order that we process. We achieve this goal by utilizing thorough vendor management and inspection processes to ensure component and supply chain integrity.
Affluent evaluates and selects vendors based on their ability to supply product in accordance with Affluent's quality standards. Criteria for selection, evaluation, and re-evaluation have been established. Records of the results of evaluations and any necessary corrective actions arising from the evaluations are maintained in order to prevent the purchase of counterfeit, suspect, and/or unapproved products. Affluent uses a comprehensive due diligence inspection program for all product prior to customer delivery. This quality control process applies to both commercial and military electronic components. Incoming inspection methods are based upon customer specified requirements and applicable military specifications, Affluent Electronics is working towards these certificates, IDEA-STD-1010B, ISO 9001:2008, AS9120A, and ASA-100 quality standards.
As part of our continual commitment to quality, all products that we receive are inspected in a state-of-the-art ANSI/ESD-S20.20 certified facility. We want our customers to have complete peace of mind knowing that every part shipped from Affluent Electronics has been thoroughly inspected and has passed a rigorous inspection procedures.
Affluent Electronics also uses many customer satisfaction measurements to determine our performance in the marketplace with distributors, major customers, and end users of our products. Some of these measurements include customer surveys, on-time delivery reports, and customer complaints. This allows us to have accurate and timely information on our performance, and allows us to make corrections at multiple levels to provide complete customer satisfaction.